Abuja Disco refunds N241m electricity credit to customers 4th June

 

The Abuja Electricity Distribution Company has refunded electricity credit worth N241.45m to 9,823 customers across its franchise areas as compensation for billing irregularities and regulatory infractions committed between June 2024 and January 2025.

The refunds, processed as energy credits, follow directives issued by the Nigerian Electricity Regulatory Commission in line with consumer protection guidelines under the Meter Asset Provider scheme.

The company published the names and details of the affected customers on its official website on Tuesday, urging beneficiaries to verify their refund status.

According to a statement posted on its official X handle, the disbursement reflects its “commitment to transparency and regulatory compliance,” adding that the gesture aims to rebuild public trust in its metering and billing systems.

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The statement read, “The management of Abuja Electricity Distribution Plc wishes to inform our esteemed customers that, in line with the directive issued by the Nigerian Electricity Regulatory Commission in February 2025, we have published the list of customers who have received refunds under the Meter Asset Provider scheme. “This action underscores our commitment to transparency and regulatory compliance, as well as our continued efforts to foster trust and accountability in our metering programmes. Customers who paid upfront for meters under the MAP scheme are advised to visit our official website at www.abujaelectricity.com to verify their refund status.”

The refunds apply to both prepaid and postpaid customers. While prepaid customers received extra electricity units, postpaid customers had their billing accounts adjusted accordingly.

NERC regulations stipulate that customers who paid upfront for meters under the MAP framework must be reimbursed by their respective Distribution Companies (Discos) through energy credits.

The reimbursement schedule must also be approved by the Commission after evaluating Disco’s financial position. Under the MAP framework, meters are provided and maintained by third-party investors, with customers paying monthly metering service charges.

However, there have been growing complaints by consumer groups over delays or inconsistencies in refunds by electricity distribution companies, including AEDC

Source: Punch